Billing & Payments
All payments for SendForm.live Pro subscriptions are processed through our partner, Polar.sh.
Payment Processing
When you upgrade to Pro, you'll be redirected to Polar.sh to complete your payment securely. Polar.sh handles all payment processing, including:
- Credit and debit card payments
- Subscription billing and renewals
- Payment receipts and invoices
- Refund processing
Polar is the merchant of record, which means Polar is the company that actually takes your payment. Your receipt email comes from Polar, and the charge on your card statement won't say "SendForm.live". It is the same subscription, and you can manage it from the Billing card on your account page.
Managing Your Subscription
To manage your Pro subscription, you can access the Polar customer portal:
- Go to your Account page in the dashboard
- Click "Manage Subscription" in the Billing section
- Or visit polar.sh/sendformlive/portal directly
From the Polar portal, you can:
- View your subscription status
- Update your payment method
- Download invoices and receipts
- Cancel your subscription
Refunds
We offer a 14-day satisfaction guarantee. If you're not happy with SendForm Pro, contact us within 14 days of your first Pro payment and we'll refund what you paid in full. No questions asked.
Refunds are processed manually through our payment provider (Polar), so allow a few business days for the money to reach your account. Once the refund is processed, your account is downgraded to the Free plan.
Billing Issues & Support
For billing-related questions, please contact us. We can help with:
- Refund requests and inquiries
- Subscription billing questions
- Payment issues
For payment method updates, invoices, and subscription management, visit the Polar customer portal.
Cancellation
You can cancel your Pro subscription at any time:
- Your Pro features remain active until the end of your current billing period
- After your subscription ends, your account reverts to the Free plan
- Your forms and data are preserved (subject to Free plan retention limits)
- You can resubscribe at any time to regain Pro features
To cancel, visit the Polar customer portal and manage your subscription.
Need Help?
For general questions about SendForm.live features or your account, feel free to contact us. For all payment and billing matters, please reach out to Polar.sh through their customer portal.